Impact of Distinct Stressors on the Organizational Commitment of Employees in Service Industries
Keywords:
Affective commitment, normative commitment, continuance commitment, organisational stressors, gender, service sectorAbstract
The study examines how distinct stressors impact the organizational commitment of employees in service industries within emerging economies. The systematic review spans the last five decades to address the research problem, with a focus on analyzing literature from the past decade. A bibliometric analysis was conducted, incorporating 38 articles, and supplemented by 18 open-ended interviews using convenience and quota sampling methods. The interpretational review revealed that specific organizational stressors exhibit a significant positive correlation with normative commitment (=0.93), a moderate relationship with continuance commitment (=0.58), and a weak positive relationship with affective commitment (=0.41).
The outcomes of the systematic review confirm that organizational stressors influence the organizational commitment of males and females differently. Notably, males tend to demonstrate higher normative commitment, while females exhibit higher affective and continuance commitment. The results further affirm that factors such as task demands, workload, and organizational politics predominantly impact males, whereas females are commonly influenced by family issues, personal matters, and personality clashes. Lastly, the repercussions of stress differ between genders, with males showing a higher prevalence of behavioral symptoms (48%), and females displaying psychological and emotional symptoms (59%).
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