The Role and Potential of Social Media Marketing in Attracting Tourist and Creating Brand Destination Image
Keywords:
Social media marketing, hospitality and tourism sector, brand Awareness, brand destination imageAbstract
This research project focuses on exploring how social media affects tourists in the hospitality sector, especially in creating brand destination image. The theoretical framework for this study is developed by drawing upon various managerial literature and previous empirical research. The mix of surveys and interviews is used to gather data from tourists, managers, staff members, and random tourists. The finding showed that social media marketing has a positive impact on the brand destination image and is a cost-effective way to promote businesses. It is very interesting to see how social media can facilitate direct communication and increase brand awareness.
References
A Rahim, N.A.A.b., Omar, K., Haque, A.U., Muhammad, H., Saputra, J., & Hulu, F. (2022). Impacts of Work–Family Culture on Employee Job Performance in Achieving Sustainable Development Goals. Sustainability, 14(12), 7003. https://doi.org/10.3390/su14127003
Adamovich, V., Nadda, V., Kot, M., Haque, A.U. (2021). Camping Vs. Glamping Tourism: Providers’ Perspective. Journal of Environmental Management and Tourism, (Volume XII, Fall), 6(54), 1431-1441. DOI: https://doi.org/10.14505//jemt.v12.6(54).01
Akhter, T., & Haque, A.U. (2023). On the Prospects of Sustainable Tourism in Bangladesh. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_10
Al-Gasawneh, J.A., AlZubi, K.N., Anuar, M.M., Padlee, S.F., Haque, A.U., & Saputra, J. (2022). Marketing Performance Sustainability in the Jordanian Hospitality Industry: The Roles of Customer Relationship Management and Service Quality. Sustainability, 14(2), 803. https://doi.org/10.3390/su14020803
Assenov, I., & Khurana, N. (2012). Social Media Marketing and the Hospitality Industry: Evidence from Thailand, 325-335.
Bolotaeva, V. and Cata, T. (2010) ‘Marketing Opportunities with Social Networks’, Journal of Internet Social Networking and Virtual Communities. Available at: http://www.ibimapublishing.com/journals/JISNVC/2009/109111.pdf.
Bredican, J. and Vigar-Ellis, D. (2014). Smartphone applications-idea sourcing andapp development: implications for firms. South African Journal of Economic and Management Sciences, 17(3), pp.232-248.
Brown, J., Broderick, A.J. and Lee, N. (2012) ‘Word of Mouth Communication within Online Communities: Conceptualizing the Online Social Network’, Journal of Interactive Marketing, 21(3).
Bulut, C., Nazli, M., Aydin, E., & Haque, A.U. (2021), The effect of environmental concern on conscious green consumption of post-millennials: the moderating role of greenwashing perceptions, Young Consumers, 22(2), 306-319. DOI: 10.1108/YC-10-2020-1241
Burson-Marsteller. (2010). Burson-Marsteller fortune global 100 social media study. Available at: http://www.bursonmarsteller.com/Innovation_and_insights/blogs_and_podcasts/BM_Blog/Lists/Posts/Post.aspx?ID=160.
Clark, L., & Roberts, S. (2010). Employer’s use of social networking sites: A socially irresponsible practice. Journal of Business Ethics, 95(4), 507-525.
Computer Economics. (2010). Social media adoption is low despite interest. Available at: http://www.computereconomics.com/article.cfm?id=1519.
Dina, R., & Sabou, G. (2012). Influence of social media in choice of touristic destination.
Dodoo, C., Yamoah, F.A., & Haque, A.U. (2023). Corporate Governance as a Catalyst to Performance of Banks in Ghana: The Moderating Role of Firm Controls and Strategy. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_6
Faizan, R., & Haque, A.U. (2019). Working Efficiency of Contrasting Genders under Eustress, Distress, Hyper-Stress, and Hypo-Stress, Prabandhan: Indian Journal of Management, 12(11), 32-46.
Faizan, R., Haque, A.U., Cockrill, A., and Aston, J. (2019). Females at Strategic Level affecting Logistics Firms' Competitiveness: Qualitative Comparative Analysis, Forum Scientiae Oeconomia, 7(1), 57-71.
Faizan, R., Nair, S.L.S., and Haque, A.U. (2018). The Effectiveness of Feminine and Masculine Leadership Styles in Relation to Contrasting Genders' Performances, Polish Journal of Management Studies, 17(1), 78-91.
Faizan, R., and Haque, A.U. (2015). Bullwhip effect phenomenon and mitigation in logistic firm's supply chain: Adaptive approach by Transborder Agency, Canada. International Journal of Supply Chain Management, 4(4), 43-51.
Faizan, R., and Haque, A.U. (2016). The Relationship between Societal attributes, Feminine Leadership & Management Style: Responses from Pakistan's Urban Region Female-Owned Businesses. European Journal of Business and Management, 8(23), 171-191.
Farooq, K., Yusliza, M.Y., Wahyuningtas, R., Haque, A.U., Muhammad, Z., & Saputra, J. (2021). Exploring Challenges and Solutions in Performing Employee Ecological Behaviour for a Sustainable Workplace. Sustainability, 13(17), 9665. DOI: 10.3390/su13179665
Foster, B., Muhammad, Z., Yusliza, M.Y., Faezah, J.N., Johansyah, M.D., Yong, J.Y., Haque, A.U., Saputra, J., Ramayah, T., & Fawehinmi, O. (2022). Determinants of Pro-Environmental Behaviour in the Workplace. Sustainability, 14(8), 4420. https://doi.org/10.3390/su14084420
Fotis. J., Buhalis. D., & Rossides. N. (2012). Social Media Use and Impact during the Holiday Travel Planning Process. Available at: http://eprints. bournemouth.ac.uk/19262/1/Fotis_et_al_2012__Social_media_use_and_impact_during_the_holiday_travel_planning_process.pdf.
Gretzel, U., Kang, M., & Lee, W. J. (2010). Differences in consumer-generated media adoption and use: A cross-national perspective. Journal of Hospitality and Leisure Marketing, 17 (1-2), 99-120.
Gusakov, A., Haque, A.U., & Jogia, A.V. (2020). Mechanisms to Support Open Innovation in Smart Tourism Destinations: Managerial Perspective and Implications, Polish Journal of Management Studies, 21(2), 142-161.
Hailey, L. (2010). The importance of social media marketing today. Available at: http://ezinearticles.com/?The-Importance-of-Social-Media-MarketingToday&id=3873989.
Haq, I.U., Haque, A.U., & Yamoah, F.A. (2023). The Reasons Behind Imbalanced Ecosystem of Latin America: A Comprehensive Systematic Review. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_23
Haque, A. U. (2024). Knowledge hiding and occupational stress affecting employees’ performance: comparative analysis from emerging and advanced economies, Knowledge Management Research & Practice, DOI: 10.1080/14778238.2024.2322463
Haque, A.U. (2023). Handbook of Research on Dissecting and Dismantling Occupational Stress in Modern Organizations. IGI Global. DOI: 10.4018/978-1-6684-6543-1
Haque, A.U. (2022). Handbook of Research on the Complexities and Strategies of Occupational Stress. IGI Global. DOI: 10.4018/978-1-6684-3937-1
Haque, A.U. (2022). No One Wants to be a Host of Ghost Sessions: Techniques to Improve Student Engagement and Active Participation. In: Fayed, I & Cummings, J. (Ed). Teaching in the Post COVID-19 Era: World Education Dilemmas, Teaching Innovations and Solutions in the Age of Crisis. Springer, Cham, 433-442. DOI: 10.1007/978-3-030-74088-7_43
Haque, A.U. (2021). The Age and Time of No Retirement: Global Lens Exploring the Social and Economic Impact of Aging. In: Bayar, Y. (eds). Handbook of Research on Economic and Social Impacts of Population Aging. Hershey, Pennsylvania: IGI Global Publishers, 29-51.
Haque, A.U., and Aston, J. (2016). A Relationship between Occupational Stress and Organizational Commitment of I.T Sector's Employees in Contrasting Economies. Polish Journal of Management Studies, 14(1), 95-105.
Haque, A.U., Aston, J., and Kozlovski, E. (2018). The impact of stressors on organisational commitment of managerial and non-managerial personnel in contrasting economies: Evidences from Canada and Pakistan, International Journal of Business, 23(2),152-168.
Haque, A.U., Aston, J., and Kozlovski, E. (2016). Do causes and consequences of stress affect genders differently at operational level? Comparison of the IT sectors in the UK and Pakistan. International Journal of Applied Business, 1(1), 1-7.
Haque, A.U., Aston, J., Kozlovski, E., & Caha, Z. (2020). Role of External CSR and Social Support Programme for Sustaining Human Capital in Contrasting Economies, Polish Journal of Management Studies, 22(1), 147-168.
Haque, A.U., Aydin, E., and Uysal, E. (2017), A Comparison of Effectiveness of Global Leaders and Domestic Leaders in Electronic Retail Industry, Global Journal of Management and Business Research (G), 17(3), version 1, 11-20.
Haque, A.U., Basuki, Aston, J., & Widyanti, R. (2021). Do Different Stressors affect working efficiency of public personnel differently? Polish Journal of Management Studies, 23(1), 172-187.
Haque, A.U., Faizan, R., and Cockrill, A. (2017). The relationship between female representation at strategic level and firm's competitiveness: evidences from cargo logistic firms of Pakistan and Canada, Polish Journal of Management Studies, 15(2), 69-81.
Haque, A.U., Faizan, R., & Yamoah, F.A. (2023). Turkey’s Ecotourism: Pre- and Post-pandemic Challenges. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_17
Haque, A.U., Faizan, R., Zehra, N., Baloch, A., Nada, V., and Riaz, F. (2015). Leading Leadership Style to motivate cultural oriented female employees in developing country: I.T staff responses from Pakistan. International Journal of Academic Researches in Business and Social Sciences, 5(9), 280-302.
Haque, A.U., Haq, I.U., & Yamoah, F.A. (2023). Iran’s Challenges in Maintaining Sustainable Development: From the Lens of Ecotourism. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_15
Haque, A.U., Kot, S., and Imran, M. (2019). The moderating role of environmental disaster in relation to microfinance's non-financial services and women's micro-enterprise sustainability, Journal of Security and Sustainability Issues, 8(3), 355-373.
Haque, A.U., Nair, S.L.S., & Kucukaltan, B. (2019). Management and Administrative Insight for the Universities: High Stress, Low Satisfaction and No Commitment, Polish Journal of Management Studies, 20(2), 236-255.
Haque, A.U., and Oino, I. (2019). Managerial Challenges for Software Houses related to Work, Worker and Workplace: Stress Reduction and Sustenance of Human Capital, Polish Journal of Management Studies, 19(1), 170-189.
Haque, A.U., Sher, A., & Urbański, M. (2020). Is the role of Authentic Leadership Effective in Managing Occupational Stress and Psychological Capital? Forum Scientiae Oeconomia, 8(2), 59-77.
Haque, A.U., & Yamoah, F.A. (2023). Introduction to Corporate Management Ecosystem. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_1
Haque, A.U., & Yamoah, F.A. (2021). The Role of Ethical Leadership in Managing Occupational Stress to Promote Innovative Work Behaviour: A Cross-Cultural Management Perspective, Sustainability, 13(17), 9608, DOI: 10.3390/su13179608
Haque, A.U., & Yamoah, F. (2014). Gender Employment Longevity: I.T staff response to Organisational Support Programme in Pakistan. International Journal of Academic Research in Business and Social Science (IJ-ARBSS), 4(12), 324-347.
Haque, A.U., Yamoah, F., & Sroka, W. (2020). Willingness to Reduce Food Choice in Favour of Sustainable Alternatives: The Role of Government and Consumer Behaviour (chapter 3), In: W. Sroka (ed), Perspectives on Consumer Behaviour, Springer.
Hasran, N.I.L.B., Saputra, J., & Haque, A.U. (2023). Is Interest Rate an Effective Instrument for Controlling Inflation and Its Effect on Investment Activities in Developing Countries? In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_20
Hospitality Industry. (2010). Hospitality industry continues to grapple with effects of social media. Available at: http://www.hotelmarketing.com/index.php/content/article/hospitality_industry_continues_to_grapple_with_effects_of_social_media/.
Hussain, N., Haque, A.U., & Baloch, A. (2019). Management Theories: The Contribution of Contemporary Management Theorists in Tackling Contemporary Management Challenges, Journal of Yasar University, 14 (SI), 156-169.
Hvass, K. and Munar, A. (2012). The take-off of social media in tourism. Journal of Vacation Marketing, 18(2), pp.93-103.
Imran, M., Jian, Z., Haque, A.U., Urbański, M., and Nair, S.L.S. (2018). Determinants of Firm’s Export Performance in China’s Automobile Industry, Sustainability, 10(11), 1-23.
Imran, M., Haque, A.U., and Rębilas, R. (2018). Performance Appraisal Politics and Employees' Performance in Distinctive Economies, Journal of Polish Management Studies, 18(2), 135-150.
Imran, M., Hameed, W.U., and Haque, A.U. (2018). Influence of Industry 4.0 on the Production and Service Sectors in Pakistan: Evidence from Textile and Logistics Industries, Social Sciences, 7(12), 246.
Indian Express, (2014). Social networking sites to promote goods soon.
Javed, B., Khan, A.K., Arjoon, S., Mashkoor, M., and Haque, A.U. (2018). Openness to Experience, Ethical Leadership and Innovative Work Behavior, Journal of Creative Behavior, 1-13.
Javed, B., Abdullah, I., Haque, A. U., and Rubab, U. (2018). Inclusive Leadership and Innovative Work Behavior: The Role of Psychological Empowerment, Journal of Management & Organization, 1, 1-8.
Jose, S., & Kaur, H. (2023). Impact of Distinct Stressors on the Organizational Commitment of Employees in Service Industries, International Journal of Applied Business and Management Studies, 8(2), 35-52.
Kaur, H. (2023). The Impact of Occupational Stress on the Performance of Employees: Systematic Review, International Journal of Applied Business and Management Studies, 8(2), 19-34.
Kot, S., Haque, A.U., and Baloch, A. (2020). Supply Chain Management in SMEs: Global Perspective, Montenegrin Journal of Economics, 16(1), 87-104.
Kot, S., Haque, A.U., and Kozlovski, E. (2019). Strategic SCM's Mediating Effect on the Sustainable Operations: Multinational Perspective, Organizacija, 52(3), 219-235.
Kot, S., Haque, A.U., and Kozlovski, E. (2019). Mediating Effect of Strategic Supply Chain Management on Social and Environmental Sustainability: Evidence from SMEs of Canada, Iran and Turkey, International Journal of Supply Chain Management, 8(6), 105-117.
Kot, S., Khalid, B., & Haque, A. U. (Ed). (2024). Corporate Practices: Policies, Methodologies, and Insights in Organizational Management: International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023. Conference proceedings, Sringer.
Kumah, J.A., Yamoah, F.A., & Haque, A.U. (2023). Factors Affecting the Success of Product/Service Innovation Among SMEs in Ghana: The Moderating Role of Functional Diversity and Strategic Alignment. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_19
Labbrand Consulting. (2010). Lurpak takes the cake and builds brand knowledge. Available at: http://www.labbrand.com.sg/brand-source/lurpak-takes-cake-andbuilds-brand-knowledge-0.
Lange-Faria, W., & Elliot, S. (2012). Understanding the role of social media in destination marketing. Tourismos: An International Multidisciplinary Journal of Tourism, 7(1), 193-211.
Litvin, S., Goldsmith, R., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458-468.
Mahmood, A. and others, (2012). Social Media’s Influence on Hospitality & Tourism Management. Journal of Business & Hotel Management. Volume XIV (VIII) Version I.
Manap, K., & Adzharudin, N. (2013). The Role of User Generated Content (UGC) in Social Media for Tourism Sector, 52-58.
Milano, R., Baggio, R., & Piattelli, R. (2011). The effects of online social media on tourism websites, 471-483.
Murray, K. and Waller, R. (2007). Social networking goes abroad. International Educator, 16(3), pp.56-59.
Nair, S.L.S., Rao, B., & Haque, A.U. (2021). Aging Population: Social and Economic Concerns and Complexities During COVID-19. In: Bayar, Y. (eds). Handbook of Research on Economic and Social Impacts of Population Aging. Hershey, Pennsylvania: IGI Global Publishers, 119-137.
Nielsen, J. (2012). F-shaped pattern for reading web content. Available at: http://www.useit.com/alertbox/reading_pattern.html.
Obuobi, G.P.D., Yamoah, F.A., & Haque, A.U. (2023). Impact of Bank’s Customer Relationship Management on Customer Satisfaction and Loyalty of SMEs: The Moderating Role of Advisory Services and Capacity Building. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_11
Ogwu, K., Hickey, P., Okeke, O. J.-P., Haque, A. U., Pimenidis, E., and Kozlovski, E. (2022). An integrated online/offline social network-based model for crowdfunding support in developing countries: The case of Nigeria. Sustainability, 14(15), 9333. https://doi.org/10.3390/su14159333
Popescu, L., Iancu, A., VASILE, T., & Popescu, V. (2013). Marketing practices in tourism and hospitality. Economics, Management, And Financial Markets, (4), 178-183.
Rahman, M., Kamal, M.M., Aydin, E., & Haque, A.U. (2020). Impact of Industry 4.0 drivers on the performance of the service sector: comparative study of cargo logistic firms in developed and developing regions, Production Planning & Control, (Special Issue), 1-16. DOI: 10.1080/09537287.2020.1810758
Rakov, M., & Haque, A.U. (2023). Emerging Economies in Eastern Europe: Corporate Social Responsibility. In: Yamoah, F.A., Haque, A.U. (eds) Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_16
R'athonyi, G. (2013). Influence of Social Media on Tourism—Especially among Students of the University of Debrecen.
Ranjha, A. (2010). Promoting tourism in Abu Dhabi using social media. Unpublished Master Thesis. Royal Institute of Technology of Stockholm.
Sekaran, U., and Bougie, R. (2013). Research Methods for Business: A Skill-Building Approach. 6th Edition.
Sekaran, U., and Bougie, R. (2012). Research Methods for Business - A Skill-Building Approach. 4th Edition.
Seth, G. (2012). Analyzing the Effects of Social Media on the Hospitality Industry.
Ślusarczyk, B., & Haque, A.U. (2019). Public services for business environment: challenges for implementing Industry 4.0 in Polish and Canadian logistic enterprises. Administratie si Management Public, (33), pp. 57-76.
Ślusarczyk, B., Tvaronaviciene, M., Haque, A.U., & Olah, J. (2020). Predictors of Industry 4.0 Technologies affecting logistic enterprises' performance: International perspective from economic lens, Technological and Economic Development, 26(2), 1-21, DOI: 10.3846/tede.2020.13376.
Toor, A., Sher, A., & Haque, A.U. (2023). Business Schools and Their Connections with the Labour Market: An Exploratory Analysis of Pakistani Public Universities. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_13
Ulusu, Y. (2010). Determinant factors of time spent on facebook: Brand community engagement and usage types. Journal of Yasar University, 18(5), 2949-2957.
Urbański, M., Haque, A.U., and Oino, I. (2019). The Moderating role of Risk Management in Project Planning and Project Success: Evidence from Construction Businesses of Pakistan and the UK, Engineering Management in Production and Services, 11(1), 23-35.
Urbański, M., and Haque, A.U. (2020). Are You Environmentally Conscious Enough to Differentiate between Greenwashed and Sustainable Items? A Global Consumers Perspective, Sustainability, 12(5), 1-26.
U-Hameed, Imran, M., Haque, A.U., and Ślusarczyk, B. (2019). The Moderating Role of Malaysian Government in Microcredit Organization and Quality of Women Self-Sustainability, Quality-Access to Success, 20(S1), 481-486.
Venkatesh, V., Brown, S., and Bola, H. (2013). Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems. Management Information Systems Quarterly. 37(1), 21-54.
Walsh, R. (2010). Hotel social media perspective. Available at: http://www.hotelmarketing.com/index.php/article/hotel_social_media_perspective/.
Xiang, Z., & Gretzel, U. (2010). Role of Social Media in Online Travel Information Search. Tourism Management, 31(2), 179-188.
Yamoah, F. A., & Haque, A.U. (Ed.). (2023). Corporate Management Ecosystem in emerging economies: Global Perspective. Palgrave McMillian, Cham. https://doi.org/10.1007/978-3-031-41578-4_2
Yamoah, F.A., & Haque, A.U. (2023). Emerging Economies: Nature and Dynamics. In: Yamoah, F.A., Haque, A.U. (eds). Corporate Management Ecosystem in Emerging Economies. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-031-41578-4_2
Yamoah, F. A. & Haque, A. U. (2022). Strategic Management Through Digital Platforms for Remote Working in the Higher Education Industry During and After the COVID-19 Pandemic, Forum Scientiae Oeconomia, 10(2), 111-128. DOI: 10.23762/FSO_VOL10_NO2_6
Yamoah, F. A., Haque, A. U., and Yawson, D. E. (2022). Consumer Psychology on Food Choice editing in favor of Sustainability. Sustainability, 14(16), 10130. https://doi.org/10.3390/su141610130
Younas, A., Wang, D., Javed, B., & Haque, A.U. (2022). Inclusive leadership and voice behavior: The role of psychological empowerment, The Journal of Social Psychology, DOI: 10.1080/00224545.2022.2026283
Zeng. B. (2013). Social Media in Tourism. Journal of Tourism and Hospitality, 2, 1-2, doi:10.4172/2167-0269.1000e1.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Hadly D’Cunha (Author)

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.